get answers to Frequently Asked Questions
This section contains a list of the most commonly asked questions. Please review this list before sending a question to us.

Q/A Description
How do I create a streaming feed from my web cam?
There's an excellent tutorial about how to setup this on the net. Visit it at http://www.robertwisbey.com/how_to_web_cam_wme.html
I need to transfer my settings to another computer. How do I do that?
You'll need to use the "Registry Editor" to export your settings and then import these onto your new computer. To do that, click Windows "Start" button and then "Run...". Now enter "regedit.exe" and press "OK". The "Registry Editor" will open. Find the key "HKEY_CURRENT_USER\Software\ConquerWare\ConquerCam" which holds all your settings. Now use "Registry | Export Registry File ..." to export the settings to a file. Transfer this file to your new computer. Now shut down ConquerCam on your new computer. Finally right-click the exported file and select "Merge".
I have a Digital Video Camcorder. Does ConquerCam work with this?
Most DV camcorders are not supported by ConquerCam because they are not using the "Video For Windows" protocol. However using a 3rd party product such as WebCamDV will allow ConquerCam to find your DV Camcorder and treat it as a web cam.
How do I install and setup my system to upload a picture to my web site? Do you have a tutorial for this?
Unfortunately I haven't but Cowboy Frank is able to help -- and it's a very good help. Visit http://cowboyfrank.net/webcams/HowTo.htm for a detailed tutorial helping you setup your web cam and configuring ConquerCam to upload images to your web site.
How do I automatically refresh my HTML page every X second without the annoying "flashing"?
You can check the scripts in the "Samples" folder under your ConquerCam installation. It will use DHTML Scripting to refresh the page without "flashing". You might find http://www.cowboyscripts.org/?page=webcam useful as well.
ConquerCam freezes after I have been using it for a while. What's wrong?
Several problems might cause this but it's almost always caused by some old device drivers either for your web cam, your USB controller or your graphics card. To solve this problem visit your hardware providers web site and check for updated drivers. You might as well check for a FAQ on these pages as well since they do in many situations contain a solution for your problem.
Somehow my menus, toolbars and/or status bar within ConquerCam got scrambled and is not showing probably. What happened?
If your computer crashed or ConquerCam was closed down using the Task Manager the settings may not be probably saved into your Registry (where ConquerCam keeps its settings). To solve this issue, close ConquerCam and open your Registry ('regedit.exe'). Then browse to "HKEY_CURRENT_USER\Software\ConquerWare\ConquerCam". This key contains two groups where one of them is named "MenuBar". Select it and delete it. Then restart ConquerCam and it will recreate the menus, toolbars and status bar.
The preview pane shows a live colour picture, but when I publish it, all it shows is a white image. Why?
If your web cam driver uses the YV12, YVU9 or VYUY codec (also known as the 'Pixel Depth' or 'Compression' in most video drivers) it might cause some problems when grabbing the image. Change this codec to e.g. RGB 24, JPGL or another one (depending on your web cam and video driver) and it should solve this issue.
How do I make a "ten recently uploaded images" functionality?
You need to add the counter tag {cnt} in your filename. This tag will be replaced with a number when the file is uploaded. After having inserted the tag in your filename select the 'Pattern' tab and use the 'Roll over counter when reaching limit' option together with a 'Count Limit' of 10. Now the images are uploaded to your web site and you will always be able to recognize the latest image by the zero (0) filename, e.g. if you have selected your filename to be webcam{cnt}.jpg you should use webcam0.jpg.
My uploaded images contains a partial opaque black line in the middle of the image. Why?
It's the case when you are using a different image size than 320x240. The default overlay image provided with ConquerCam fits nicely on a 320x240 image but if your image is larger the overlay seems to be placed in the middle. To solve this, disable the overlay image from the Options dialog. Select the 'Images' tab and then deselected the 'Image Overlay' checkbox. Alternatively you may modify the overlay image to fit your image size.
I am unable to upgrade my version of ConquerCam. After having installed the new version it still have the old version in the About box.
Make sure you close down ConquerCam entirely (also from the notification area/tray bar). If you install ConquerCam with a previous version of ConquerCam running, Windows is not able to override the file and you will thus not get the new version of ConquerCam.exe.
I have defined a FTP site, but ConquerCam doesn't upload any images to it!
There could be many reasons why ConquerCam is unable to upload an image to your FTP site. The best solution is to enable FTP logging and then check the log to see what went wrong. To enable FTP logging open the Options dialog by pressing F8 on the main screen. On the "Appearance" tab, mark the "Log access to FTP Sites" checkbox and click OK. The next time you try to upload an image to your FTP site it will be logged and you will be able to see which commands have been exchanged between your machine and the FTP site. To open this log, select the File menu and then the View FTP Log ... menu item.
I have lost my registration information. Are you able to resend it?
It would be impossible for me to maintain all registrations manually, so I have all registration stored into a database for easy retrieval. Visit the resend service, type in your email and you will receive your registration information within a minute.
I have 2 video input devices. ConquerCam will default to the one I don't want to use, and I don't know how to change that.
ConquerCam uses the default video capture device on your system. You are able to change this by selecting "View | Options" and then "Video Devices". From the "Device Name" combo box, pick your device. Currently it's not possible to publish images from two different web cams at the same time, but you are able to start up multiple instances of ConquerCam to achieve the same effect.
Does archiving only work if the image is transferred successfully? Now, I don't have a single file being saved into the "archives" directory. Weird!
Well, the 'archived' images are only the images you place in the 'archived' directory underneath your ConquerCam installation folder. It does not automatically store them in this directory, since it would be BIG after a short period of usage. Rather, you are able to save an image to the directory and it will be available from the 'archived' bar. An easy way to archive an image is to right-click it in your Session bar and select 'Archive Image'.
I have registered ConquerCam, but I still see the advertisement. What's wrong?
The advertisement technology have been removed from versions later than 1.93. If you still have an ad-version, please download a newer version to get rid of it.

If you have a question not mentioned in our above FAQ, please mail support@conquercam.com.

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